Enterprise prides itself on being a big business that shares its approach and philosophy with a much smaller business.
The company has repeatedly driven revenue and income growth each year throughout its history.
Enterprise has locations within 15 miles of 90 percent of the US population. The company has over 7,000 offices in the US, Canada, the UK, Ireland and Germany. The company handles tens of millions of different transactions every year.
Enterprise prides itself on offering customers the friendly, personal service. The company works with an extensive network of friendly, local offices, each managed by a small, entrepreneurial team. Enterprise grew from a very small start-up company. Enterprise’s first offices were located in the basement of a St Louis car dealership, where a small team of young professionals were in charge of answering phone calls, calculating prices and cleaning vehicles. The company’s original customers shaped the business model that Enterprise uses to this day. These first customers told them that they wanted to rent cars where they lived and worked. As the company grew street by street, Enterprise consolidated their relationship with the people living in the area. The company has experienced strong growth as a result of this network of relationships.
Enterprise prides itself on having pick-up loations within a 15 miles of 90 percent of the US population.
The company has over 6,000 offices in the US, Canadam the UK, Ireland and Germany. Enterprise handles tens of millions od transactions every year and gives back to the community by buying millions of dollars worth of vehicles through small, local car dealerships.
The company makes sure it offers a superior customer service by asking customers to participate in its ESQi – basically, this means customers take part in telephone surveys. The ESQi measures the total number of customers who are “completely satisfied” with the service they have received.