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Vehicle information

Will I get the exact car model displayed during the booking?

During the booking process, we will display images of similar cars in the same category. Unfortunately, we cannot guarantee that the car rental agent will have the exact same model available. However, you are entitled to a vehicle in the same category, holding the same amount of passengers and with the same luggage capacity. If the car rental agent does not provide you with a car of the same category, you are entitled to a refund. For more information, please contact us. In some circumstances, the car rental provider may be providing us with a special offer that guarantees the make and model that is displayed in the search results. If this is the case then this will be tagged beside the price of that car.

How do I find out about the luggage capacity of a vehicle?

The luggage capacity will be displayed at the time of booking with a Baggage quantity symbol.

Can I request an automatic car?

Yes. When searching for a car, you can use our search filters on the left hand side and choose to display cars with 'Automatic Transmission' only. The specific transmission type will be displayed with a Auto symbol at the time of booking. Please note that outside of the US and Canada, many car rental agents have limited availability for automatic cars.

My rental car was damaged at pick-up – what should I do?

We highly recommend that you thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues immediately. If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. Any damages on the car might affect your excess if not addressed before the rental.

My rental car was in a bad condition at pick-up – what should I do?

If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.

Tags: faq, vehicle information