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Important documents

Which documents do I need to bring to the rental desk?

The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring:
  • Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases, American Express. Please consult your Booking Confirmation for list of accepted Credit Cards.
  • Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted. Read more about requirements for driving licence.
  • Booking voucher. This will be sent to you within 48 hours after booking and must be printed out.
  • Any other forms of identification requested by the car rental agent in their terms and conditions. Details can be found on your rental voucher.

Do I need an international driver’s licence?

If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence.
If you are renting abroad (outside your country of residence, or outside where your licence was issued), an international drivers licence is usually required regardless of the alphabet.
International driver's licences must be accompanied by the original domestic licence of the driver.
UK driving licence holders must present their photocard when hiring a vehicle within the UK. Customers must also go to www.gov.uk/view-driving-licence to create a one-time passcode. This passcode is valid for 21 days and must be presented when picking up your rental vehicle.
For more, please visit www.gov.uk/government/news/driving-licence-changes.

Please note that Northern Ireland issued licence holders still need to present the paper counterpart.

Is it sufficient to present a copy of my driving licence?

No. A copy of your licence will not be accepted by the car rental agent. The original document must be presented at pick-up.

Tags: faq, important documents