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Car rental insurance

Where can I purchase car rental insurance?

We recommend purchasing the damage refund insurance at the time of booking. Our insurance partners offer a complete damage refund insurance package which is up to 50% cheaper than what you would pay at the rental supplier’s desk. The insurance cost and conditions will be displayed at the time of booking.

What does the car rental insurance cover?

In most cases, the damage refund insurance package covers: 
  • Car hire excess 
  • Accidental damage to windows, tyres, undercarriage, and roof 
  • Loss or damage of rental car key(s) 
  • Loss of personal Possessions. 

Further information, as well as the exact costs covered, can be found in the Damage Refund Insurance Terms and Conditions at the time of booking. Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you purchased our insurance product, you will be reimbursed for the excess amount charged by the car rental agent. Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. This deposit, or excess amount, can vary depending on the rental conditions, but will be clearly stated in your rental voucher.

How do I make an insurance claim?

All claims should be submitted directly to your insurance provider. Contact details and information on how to make a claim are provided in your insurance documents.

Tags: faq, car rental insurance